Fastest route to the desk: WhatsApp +62 811 3823 875. Written route: sales@komodoluxury.com. Send five things in the first message — vessel name and type, LOA and draft, dates, party size, and the services you need — and a straightforward scope is normally quoted in writing, in USD, within 24 hours. No forms, no ticket queue: one thread from first question to invoice.
What to include in your first message
The desk quotes against facts, so the more of these land in message one, the faster the number comes back:
| Item | Why it matters |
|---|---|
| Vessel name, type, flag | Sets the clearance and agency picture |
| LOA, draft, beam | Decides which jetties, berths and buoys are honestly available |
| Dates and rough route | Season and geography drive every logistics quote |
| Party size (crew + guests) | Park cards, transfers and provisioning scale by headcount |
| Services needed | Moorings, clearance, provisioning, water, tenders, turnaround, crew change — any or all |
Photographs help more than prose for anything physical — the tender, the jetty you are eyeing, the fuel fill. If you are not sure what to ask for, describe the trip and the desk will propose the scope; the service map in the yacht support guide shows everything that can be put on one quote.
Response expectations, honestly set
Working hours run on Indonesian Eastern time (WIT, UTC+9); WhatsApp is monitored beyond office hours and urgent vessel-in-motion messages get answered as they arrive. Straightforward scopes — a jetty window, a provisioning run, a crew rotation — are quoted within 24 hours. Multi-service programs, seasonal packages and superyacht scopes take longer because availability is verified before a number goes in writing. Quotes are issued in USD per scope; official government and park fees are listed separately in IDR at cost, receipted. The published planning ranges behind every quote are open on the yacht services cost guide — read them first if you like arriving with a budget.
Crews underway and satellite email
If you are mid-passage on satellite bandwidth, plain-text email to sales@komodoluxury.com works: put the vessel name and ETA in the subject line, keep attachments for shore Wi-Fi, and state your next port so the reply can be short and decision-ready. The desk keeps the thread and picks it up on WhatsApp when you are back in coverage — one conversation, whichever pipe it travels through.
Service quick links
Every scope the desk quotes, one page each: moorings and anchorages · berthing and mooring booking · agency and clearance · provisioning and bunkering · water and waste · tenders and turnaround · superyacht support · crew change and transfers · seasons and weather · FAQ hub.
What happens after you message
The thread follows a fixed sequence, so you always know where you stand. First reply confirms receipt and asks only for whatever is genuinely missing from the five items above — nothing is re-asked that you already sent. Second reply is substance: availability checked against the real inventory for your dates, and either a written USD quotation or an honest statement of what cannot be done and the nearest workable alternative. Once you confirm, the same thread carries the operational traffic — named contacts, delivery timings, boat and driver details on the day — and the invoice reconciles against the quoted lines, official IDR receipts attached. Nothing on this desk is renegotiated on a jetty, and nothing is confirmed anywhere except in writing on the thread.
Two practical notes from how captains actually use the desk. Book the time-critical scopes first — clearance pre-notification and jetty windows are calendar items, while provisioning and water flex around them. And if your plan is still loose, say so: a rough-route enquiry gets a planning answer with the decision points marked, not a premature quote you would have to unwind. The desk would rather trade three short messages than lock the wrong scope early.
Who you are contacting
The Raja Ampat Marina desk — a specialist maritime brand under Juara Holding Group, with vessel-side support and management contracts issued by PT Komodo Vessel Management. The desk writes and answers as an organisation; the person on the thread changes with the watch, the standard does not. Background and contract structure: the about page.
Frequently asked questions
What is the fastest way to reach the desk?
WhatsApp +62 811 3823 875. It is the desk’s working channel: quotes, confirmations and day-of coordination all run on it. Email (sales@komodoluxury.com) is the right pipe for document bundles and satellite connections.
What details should my first message include?
Vessel name and type, LOA and draft, dates and rough route, party size, and the services you need. Those five lines let the desk answer with availability and a number instead of a questionnaire.
Do you answer during a passage (satellite email)?
Yes — plain-text email works at satellite bandwidth: vessel and ETA in the subject, no attachments, next port stated. Replies are kept short and decision-ready, and the thread continues on WhatsApp when you regain coverage.
Can I get quotes for several services in one thread?
That is the preferred way to work: one thread, one program, one written USD quotation covering every scope — moorings to crew change — with official IDR fees listed separately at cost. Bundled scopes also genuinely price better, because deliveries share boats.
Plan the call before the passage
Send the vessel LOA, draft, beam, arrival window and the islands you intend to work, and the desk will come back with berthing, mooring and shoreside options that actually exist for that hull in that season. Quotations are issued in USD.